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Hala is one of the best Customer Relationship Management applications in the Arabic
market because of its specialization in the restaurants business and for the weight
of the business logic embedded in its modules which were developed through operation
in 5 restaurants Call Centers.
- The application is specialized in restaurants business in contrary to other general
purpose CRM systems.
- Customer’s data are stored in the database. When entering his phone number, the
customer’s data appears on the screen.
- Tracking of the order’s status for every stage in the restaurant.
- Tacking orders’ status with delivery personnel with tracking for late orders.
- Orders scheduling where orders appears in the restaurant before its required time
with a specific time.
- Specifying delivery time for every region based on the volume of business around
the hour.
- Different methods for sending orders to restaurants in case of network failure.
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- In one call center, manage different chains of restaurants with different menus
on one CRM software; HALA.
- Get the facility of tracking order status while processing at restaurant thus when
a customer calls inquiring for his order, you can give him the accurate information
about his order.
- Supervise your drivers’ performance, by knowing the status of every driver whether
he is inside or outside.
- How far can you go in customizing your offering to each customer? It’s a famous
marketing FAQ. With Hala CRM you can classify catering customers into vegetarians,
diet seekers, etc. Your customers can schedule their orders as for day, meal and
time.
- Monitor and measure operation lifecycle by knowing retarded orders in each stage
starting from customer call passing by processing stages ending by delivery time.
- Multi-layer connectivity backup solutions, ADSAL, VPN, 3G ,Leased Line and Dial-Up at
the lowest cost ever.
- The facility of receiving customer orders to be processed on a specific time, to
appear at the kitchen screen at a pre-defined time settings.
- Getting back to HALA reports, gives you the ability to know, how can you keep your
customer loyal for longer? Which customer is more important? What are the preferred
items for each customer?
- Measure the payback from advertising sales promotions and public relations by studying
the detailed sales-out reports grouped by zones.
- Classify your customers right, Hala ™ Detailed customers listing indicates customers
of High-value as per orders values, number of orders and tells you which customers
didn’t call for long time; giving you the chance to churn them again.
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