Call Center Operation

Simple Touch is considered one of the best local companies in guiding and helping the client choose the appropriate solution for the call center based on its long experience in the Egyptian market in the field of restaurant management.
The company provides a local application for receiving restaurants’ customers’ calls with efficiency testified to by our current customers.
Our company excels in creating call centers inside the customer’s foundation with highest efficiency and security with least possible cost which made it a pioneer in restaurants’ call centers.
The company has the best experience in choosing the best phone systems for managing, hearing, redirecting and recording phone calls
The company has enough experience in the field of information technology and branches connection and choosing best security methods for:

• Connecting branches and securing the delivery of requests to the restaurant.
• Providing central data computers and securing it.
• Providing call management phone systems securing it.
• Providing call center employees devices and securing it.
• Providing UPS devices for computers.

Recruitment

Preparing to deliver a unique customer service begins with choosing a unique customer service team to work on standards that targets company’s benefit and in turn gaining customer’s trust and loyalty.
We provide our experience in choosing customer service staff that suits every position to guarantee a unique customer service.

Monitoring the call center’s performance

To make sure that the performance is in the standard level we monitor the call center to measure performance and correcting any deviation.

Human resources management and organization

The basis for this operation is the balance between the business needs and the resources available to fulfill those needs to avoid increasing labor over the real business size which results in wasted money or labor shortage which leads to bad customer service.
We are responsible to determine the business size and scheduling the labor size needed for the business to fulfill business needs, save money and provide good customer service.

Quality

• Quality is the process of determining if products and services suits or exceeds the customers’ needs.
• Our main mission is to make sure of the quality of the service provided and customer satisfaction through monitoring and recording phone calls or through surveys.

Training

• We are ready to provide international level training programs through certified instructors.
• Behavior, soft skills, communication, sales techniques, system and products.
• We give a certificate to customer service personnel at the end of the course.